BBB warning: Enloe Exteriors failed to follow through on home improvement projects

In a statewide press release earlier this week, Better Business Bureau advised consumers to use caution if doing business with Enloe Exteriors, a contractor based in Mt. Vernon. Consumers reported to BBB the company failed to start or finish projects, did not provide refunds and provided poor customer service.
Due to recent unanswered and unresolved complaints, Enloe Exteriors has an "F" rating, the lowest on BBB's scale.
A Fordland woman told BBB she paid Enloe Exteriors $42,500 for renovations to be made to her residence. The woman said the business was to build additions to the home so more family members, including her 90-year-old mother, could live with her.
The work was to have started in February 2022 and finished by April 2022. The woman said the business did little work on the job before they abandoned the job. The woman said everything with the project was fine during the planning stages, but that nothing went according to plan once work started.
The woman said Enloe Exterior completed very little work, and that she asked for a refund, but the business only offered a partial refund, which she did not accept.
A woman from Shell Knob told BBB she paid Enloe Exteriors a deposit of $5,433 in June 2021. The business was to put a patio roof on an existing deck at her residence. The woman said the business didn't do any work on the project.
The woman requested a refund of the deposit but did not receive it she had to hire another company to do the work she had already paid Enloe Exteriors to do.
An Aurora woman told BBB she hired Enloe Exteriors in September 2021 to do some exterior repairs at her residence. She said she purchased materials for the project, but the company did no work. Additionally, she claims the business returned items to various suppliers and kept the money. She alleges the business returned more than $2,000 in supplies to one supplier and kept the money. She even asked for the money, but was denied by Enloe Exteriors. She said the business eventually cut off communication with her.
The business is not registered with the Missouri secretary of state's office. The Missouri Attorney General's Office, in March 2022, filed a lawsuit against the company and its owner, James M. Enloe, alleging the business violated the Missouri Merchandising Practices Act.
According to the allegations, Enloe promised home renovations or repair products in exchange for large advance payments. The state alleges Enlow took several payments from consumers and only provided minimal supplies or partial work before abandoning the projects without further communication with the consumers.
BBB's attempts to reach the business for comment failed, and it did not respond to a BBB letter regarding how it plans to address its pattern of customer complaints.